Scheduling The Examination
Candidates are directed to schedule appointments through the Candidate Registration Website or through the Call Center, as indicated below. Scheduling is not available through test centers. HIT Pro™ candidates can schedule an exam appointment at any of the 230 Pearson Professional Centers in the U.S. and its territories either online or via phone by:
Visiting the Candidate Registration Website Click Here.
To schedule your exam, first create a Pearson VUE Web account, username, and password. Follow instructions on the website to create an account and register for the exam. Once you set up your account, you can use it to review your exam information and also schedule, reschedule, and cancel your exam.
Calling the dedicated HIT Pro™ phone number at the Call Center.
Candidates can phone the Call Center at 1‐888‐9HITPRO (1‐888‐944‐8776) (toll free) Monday through Friday, 7:00 AM to 7:00 PM Central Standard Time.
All HIT Pro™ exams should be scheduled at least two full business days (48 hours) in advance. Please note that when scheduling an exam appointment, you must list your name exactly as it is presented on your photo ID.
All candidates will be charged a $20 scheduling fee, even if they have a voucher. Once the candidate sits for the exam, the $20 will be refunded.
APPOINTMENT CHANGES (RESCHEDULING/CANCELLATION)
HIT Pro™ candidates must reschedule and cancel exam appointments at least two full business days (48 hours) before the appointment via the candidate registration website or the Call Center. All registrations with accommodations must be rescheduled or canceled through the Call Center. If a reschedule or cancel request is made fewer than two full business days (48 hours) before the scheduled appointment time, or candidates fail to arrive for their appointment, they will be considered a no‐show and will forfeit their exam fee or voucher.
Candidates who fail to show up for their exam will forfeit their $20 scheduling fee, and will be charged an additional $179 no show fee.
Scheduling an exam testing locations:
The HIT Pro™ exams are available in 230 Pearson Professional Centers throughout the United States and its territories. To locate a testing center near you, click on Locate a test center on the Pearson VUE website.